At Virtual Mart, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. This Refund and Returns Policy outlines our process and your rights when it comes to returns, exchanges, and refunds.
1. Returns
We offer a 14 day return policy, starting from the date you receive your order. If you’re not satisfied with your purchase, you can return it under the following conditions:
- Eligibility: The product must be unused, undamaged, and in its original packaging. It should be in resaleable condition.
- Non-Returnable Items: Certain items, such as personalized products, gift cards, and perishable goods, may not be eligible for returns. Please check the product details before purchasing.
2. How to Return an Item
To initiate a return:
- Contact our customer support team at support@virtualmart.com with your order number and the item(s) you wish to return.
- Once your return request is processed, we will provide you with a return authorization and instructions on how to return your item.
- Return the item to the provided address. Please note that return shipping fees are the responsibility of the customer unless the item is defective or we made an error with your order.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved:
- Refund Method: Your refund will be issued to the original payment method used for the purchase. Refunds may take [insert days] business days to appear in your account, depending on your payment provider.
- Shipping Fees: Shipping charges are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective items).
4. Exchanges
We do not offer direct exchanges at Virtual Mart. If you’d like a different size, color, or item, please return the original item for a refund and place a new order for the replacement product.
5. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within [insert days] days of receiving the product with a description and photos of the issue.
- We will provide you with a return label and either issue a full refund or send a replacement, based on your preference.
6. Late or Missing Refunds
If you haven’t received a refund after [insert days] business days:
- First, check your bank account or credit card statement again.
- Then, contact your payment provider. It may take some time before your refund is officially posted.
- If you’ve done all of the above and still have not received your refund, please contact us at support@virtualmart.com.
7. Cancellations
Orders can be canceled if they have not been processed or shipped. To cancel your order, please contact us as soon as possible at support@virtualmart.com. If the order has already been processed or shipped, you will need to follow the return procedure once you receive the item.
8. Customer Responsibilities
- Ensure that returned items are securely packed to prevent damage during return shipping.
- Provide tracking information for your return shipment to help us track the return and process your refund faster.
9. Changes to This Policy
We reserve the right to update or change this Refund and Returns Policy at any time. Any changes will be reflected on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return, please feel free to contact us:
Email: support@virtualmart.com